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By completing your purchase, you agree to our Website Agreement, and Refund Policy below.
This Agreement establishes a professional engagement between the Client and the Agency, wherein the Agency will act as an independent contractor. By entering into this Agreement, the Client agrees to purchase the fixed Agency Design. The Agency Design encompasses a comprehensive website design that includes previously completed work such as Industry Research, Wireframing, UX/UI Layout, and a fixed Design Style.
The project will consist of the following phases: Content Updates, Development, and Launch. During the Content Updates Phase, the Agency will be responsible for updating the text and image content of the Agency Design, provided by the Client upon request. Within this phase, the Client retains the right to request the Agency to change the order of sections or remove any sections from the Agency Design.
The Agency Design shall serve as a replacement for the Client’s current home page. In regards to the other web pages present on the Client’s existing website, the Agency will undertake the task of replicating such pages, ensuring the retention of their original content and layout, while adhering to the established design style of the Agency Design.
Client agrees that the scope of this project encompasses a maximum of 25 website pages. Should the Client’s current website consist of more than 25 pages, the inclusion of additional pages shall be deemed as an Additional Work Order, requiring a separate invoice that is distinct from the terms outlined in this agreement.
The parties acknowledge and agree that the website project will be conducted in three phases, namely Content Updates, Development, and Launch. Each phase is expected to take a certain amount of time as described below:
The Content Updates phase, which is anticipated to be completed within a timeframe of 5 to 10 days, entails the Client’s responsibility to provide all required text and images for content edits. As part of this phase, the Client is entitled to a maximum of three rounds of revisions and/or a total of 20 hours of the Agency’s work time. The Content Updates phase concludes when the client confirms that no further content adjustments are necessary.
The Development phase typically takes between 5 to 10 days to complete. This phase involves the actual coding and testing of the website, according to the Client’s confirmed content from the Content Phase. In the event that the client introduces any new additions or modifications after the confirmation of the Content Phase, the client acknowledges that such changes would exceed the scope of this contract. The Agency will disregard these changes and they may be subject to discussion as Additional Work Invoices after the successful closure and launch of the project.
The timelines outlined above reflect our standard turnaround based on typical project scope and availability. However, in rare cases—such as projects involving more than 15 internal pages or periods of unusually high agency workload—the Agency may extend any project phase by up to 10 additional business days. This flexibility is used only when necessary to maintain high-quality work across all active projects. Should any delay occur, the Agency will promptly inform the Client and provide an updated timeline.
The Launch phase typically takes between 1 to 2 days to complete. This phase includes the final preparations, Quality Assurance testing, and deployment of the website to make it publicly accessible.
Client acknowledges that the aforementioned time estimates do not take into account weekends, holidays, or any delays caused by the client’s failure to provide content, or provide timely feedback. Therefore, the estimated timeframes for each project phase are only applicable if the client responds within three business days to each request made by the Agency. Both parties agree to adhere to the expectations outlined in this paragraph regarding the timeline of the website project and understand that any deviations from these expectations may impact the overall completion timeframe.
The Client acknowledges that the Agency Design has been custom-built on the WordPress platform. Upon full satisfaction of the balance outlined in this Agreement, the Client will be provided with the login credentials necessary to access the WordPress dashboard.
The Client agrees to make a one-time payment of $2,000 USD for the full website design service, which includes the Agency Design, content updates, development, and launch.
Upon completion of the project and receipt of full payment, website ownership is fully transferred to the Client.
After the website is launched, the Client will have the option to continue on the Agency’s Hosting & Support Plan at a rate of $99/month. This plan includes continued hosting, technical support, and up to 3 hours per month of website work or edits.
If the Client chooses to remain on the Hosting & Support Plan, it will be billed monthly until cancellation is requested via email.
Upon cancellation, the Agency will offer the Client two options:
• A downloadable ZIP folder containing all website files and database, sent via email at no cost; or
• A full website transfer to the Client’s own hosting provider — billed as an Additional Work Order. The cost will depend on the hosting provider, access method, and time required to complete the transfer.
If the Client continues on the Hosting & Support Plan after project completion, the Client authorizes the Agency to bill their card monthly for $99 until cancellation is requested. The Client may cancel the plan at any time by email, text message, or phone call.
The Client acknowledges and agrees that any custom requests, including but not limited to UX/UI layout changes, custom design work, font adjustments, color changes, element size adjustments, and custom development, are beyond the scope of this contract and will not be provided during the course of this website project.
Such custom requests may be made after the completion of the website project, once the entire balance of this contract has been paid in full, and subject to the availability of the Agency’s resources and work calendar. The Client also acknowledges that the addition of any third-party integrations is not included in this agreement.
The Client acknowledges that any requests for additional pages not currently present on their existing website, as well as any changes to the layout or content of internal pages, will be treated as separate work and billed accordingly. Such requests will be addressed after the launch and completion of this website project, subject to the negotiation of an additional work order and the availability of the Agency’s resources.
We understand that sometimes people change their minds — and we want you to feel confident before moving forward.
That’s why we offer a 100% refund within 48 hours of your purchase, even if we’ve already started the onboarding process.
Here’s how it works:
• If you change your mind within 48 hours, just email us at [email protected] — we’ll refund your payment in full.
• This applies even if we’ve already sent onboarding emails or collected initial materials.
However, if we’ve already launched your website within 1 business day (as part of our expedited same-day option), the project is considered fulfilled and no refund will be issued.
After the 48-hour window, or if the expedited launch was completed, payment is considered final and non-refundable, as outlined in the Website Agreement.
To request a refund, simply email to [email protected] within 48 hours of your payment.
By completing your purchase, you agree to our Website Agreement, and Refund Policy above.
